Customer Testimonials

We had a great experience. They were patient, took the time to answer all of our questions, and addressed every concern we had. We really appreciated the excellent customer service. They also were competitive with other dealerships and willing to work with us.

William Gonzalez is a great salesperson highly recommend him 💯

The staff was very helpful and communicated efficiently. Krista Tiller is a great Sales Rep. she sent pictures and a video walk around of the truck I was looking at and made the purchase a pleasurable experience.

Very good service highly recommended there sales and financing department top notch so if you’re looking to buy a new vehicle in San Antonio make Cavenders Grande Ford your first stop. Ask for Jacob he find exactly what you’re looking for

I got my oil change with the mobile van which they came to my work site it was awesome thanks for make it so much easier for me.

Great experience over all. Kaleb was great, asked all the right questions to get me in the right vehicle. Very patient and informative. Will definitely be coming back with him for my next vehicle and all of the maintenance, which is also great. I’ve done all the maintenance on my previous truck here.Great service highly recommend. Their professionalism is great and they also check to see if everything else is up to par at no additional cost. And the fact that they can uber you or pick up and drop off your vehicle is a huge convenience.Highly ... Read More

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Google - Nov 9, 2026

Great experience over all. Kaleb was great, asked all the right questions to get me in the right vehicle. Very patient and informative. Will definitely be coming back with him for my next vehicle and all of the maintenance, which is also great. I’ve done all the maintenance on my previous truck here.Great service highly recommend. Their professionalism is great and they also check to see if everything else is up to par at no additional cost. And the fact that they can uber you or pick up and drop off your vehicle is a huge convenience.Highly recommend and will definitely continue to do business with them.

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the ... Read More

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Google - Nov 7, 2026

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the dealership to take accountability and issue a full refund. A cancellation request form was completed, and we were specifically told that a full refund would be issued. Unfortunately, the dealership did not honor that expectation and ultimately provided only a partial refund. To make matters worse, when we requested cancellation of products we had never authorized, we were charged an additional $50 cancellation fee. Think about that: we were charged to cancel products we had already declined in the first place. Even receiving the partial refund took six months. I eventually had to personally call the dealership to remind them that money was still owed. Until that point, we were under the impression that a full refund was being processed. No one had communicated to us that the dealership intended to issue only a partial refund. If you choose to purchase a vehicle from this dealership, I strongly encourage you to protect yourself: 1. Demand an Itemized Contract: Insist on reviewing a complete, itemized breakdown of every charge before signing. Do not simply accept being handed an electronic pad to sign without having the opportunity to carefully review the documents and understand exactly what you are agreeing to. Trust should never replace transparency. 2. Carefully Review All Add-Ons: Pay close attention to theft protection, accessories, warranties, protection packages, and any other additional products. Make absolutely sure that nothing you declined has been added to your contract. 3. Do Not Be Afraid to Walk Away: If the dealership refuses to remove unwanted fees or pressures you into accepting products you do not want, take your business elsewhere. No purchase is worth compromising your right to understand and approve every charge. While we are grateful that we caught some of these charges, the bigger issue is how management handled the situation afterward. Mistakes can happen, but refusing to fully correct them, charging a cancellation fee for products we never authorized, and taking six months to issue even a partial refund is unacceptable. This experience demonstrated a serious lack of transparency, accountability, and professionalism. Customers should never have to fight to get their money back for products they did not authorize, much less pay an additional fee to have those products removed. What makes this experience especially disappointing is that this was not just another vehicle purchase. It involved my elderly father, a veteran with 35 years of civil service, who ultimately suffered a financial loss of $764.61. After a lifetime of service and dedication, he deserved to be treated with honesty, fairness, and respect. We placed our trust in this dealership with an important family purchase, and that trust was misplaced. The way this situation was handled has left a lasting impression on our family. We will absolutely not be returning, and based on our experience, we cannot recommend this dealership to anyone. Please learn from our experience: read every document, question every charge, and never assume that what you declined has not been added to your contract.

Felix ramos is an amazing sales person very knowledgeable and help highly recommend come see him

Excellent service

I had a great experience purchasing my first car thanks to Gustavo!

Finally found my dream truck and it was an easy and fun process.

I had a great experience purchasing my new Ford Expedition Max Platinum! My salesman was professional, friendly, and helpful throughout the entire process. He made the buying experience smooth and took the time to answer my questions. I really appreciate his patience and assistance in helping me get into my new vehicle. Thank you for the great customer service! I would definitely recommend him to anyone looking to purchase a vehicle!

Great experience, helpful and friendly staff, excellent value!

We purchased a vehicle from Cavender Ford. The whole experience was so easy. Thanks to Gustavo, Corey and Austin.

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

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Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Great service. Friendly and on the ball. I went in for an oil change and got a recall taken take of that I didn’t know my car had. Wonderful experience and I would recommend them to all. Thank you guys!!

We had some translation work done at Cavender Ford, The service was exceptional, and everyone there is super friendly! It’s always a pleasure to visit the dealership.

Great customer service

Smoothest and easiest experience I’ve ever had don’t hesitate to deal with Kitzia, Julian, and Manny!

(Translated by Google) I had a dream, and thanks to this group, I was able to make it a reality. My Bronco is the newest baby of the family, and we can truly say we're part of the Ford family. Thank you to Jorge Luna for all his dedication; he was like an angel sent by God. 🙏🏼🥳🫶🏼 (Original) Tenía un sueño y gracias a este colectivo lo pude hacer realidad. Mi BRONCO es el nuevo bebé de la casa y podemos decir que somos parte de la familia de Ford, gracias a Jorge Luna por toda su ... Read More

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Google - Oct 30, 2026

(Translated by Google) I had a dream, and thanks to this group, I was able to make it a reality. My Bronco is the newest baby of the family, and we can truly say we're part of the Ford family. Thank you to Jorge Luna for all his dedication; he was like an angel sent by God. 🙏🏼🥳🫶🏼 (Original) Tenía un sueño y gracias a este colectivo lo pude hacer realidad. Mi BRONCO es el nuevo bebé de la casa y podemos decir que somos parte de la familia de Ford, gracias a Jorge Luna por toda su dedicación, fue como un ángel enviado por papá Dios🙏🏼🥳🫶🏼

Jeremy and Austin were great to work with and made the process seamless.

Great customer service from the time I was searching for a vehicle and made several phone calls to the actual in person purchase! It was top notch and personable. Thank you so much to everyone for the support and customer service especially grateful to Mr. Jorge Luna, he made everything smooth and easy as I.am from out of town. Felt like familia....gracias a todos! The truck is beautiful!

10/10. Very communicative both before and after the purchase, didn’t waste our time when we went to look at the vehicle. We purchased a used Explorer and realized after the purchase was completed that there was wind noise coming from the front windshield due to a gap in the caulking. They gave us literally no issues with getting it fixed, unlike my previous experiences with other dealerships. Will definitely be coming back next time we need a vehicle.

I have never had a good experience at a dealership until I walked in to Cavender Grande Ford. I had the best sales consultant Jacob Rios and the best finance manager Austin Henson. Big shout out to those gentlemen for making my experience one to remember. Overall, I am more than satisfied with my experience and contract. Highly recommend!

I had an outstanding experience purchasing my vehicle at Cavender Grande Ford! From beginning to end, the entire process was smooth, professional, and enjoyable. The staff was extremely friendly, knowledgeable, and respectful, going above and beyond to ensure I was completely satisfied with my purchase. If there is one person I would highly recommend asking for, it is Miguel Hernandez! He was extremely helpful, professional, and dedicated throughout the entire process. Miguel went above and beyond to make sure everything was taken care of efficiently and that my buying experience was as smooth and stress-free as possible. He made sure ... Read More

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Google - Oct 28, 2026

I had an outstanding experience purchasing my vehicle at Cavender Grande Ford! From beginning to end, the entire process was smooth, professional, and enjoyable. The staff was extremely friendly, knowledgeable, and respectful, going above and beyond to ensure I was completely satisfied with my purchase. If there is one person I would highly recommend asking for, it is Miguel Hernandez! He was extremely helpful, professional, and dedicated throughout the entire process. Miguel went above and beyond to make sure everything was taken care of efficiently and that my buying experience was as smooth and stress-free as possible. He made sure everything was handled properly from start to finish, and I genuinely appreciated his hard work and dedication. If you’re planning on purchasing a vehicle at Cavender Grande Ford, Miguel is definitely the person to ask for! I couldn’t be happier with my new truck and the exceptional service I received. I would most certainly return to Cavender Grande Ford for any future vehicle purchases and would highly recommend this dealership to anyone looking for an excellent car-buying experience. A special thank you to Miguel and the entire team for making this such a wonderful and memorable experience. Definitely a 5-star experience all around!

I’m so happy my husband made the decision to go with Ford Cavender. He’s extremely happy with his F150 King Ranch. Krista Tiller and Kory Perrilloux took care of him, and made sure all the boxes were checked off. Kaitlyn Egdorf in services, and Sam Gonzalez in accessories made my husband’s experience great when inspecting and servicing his King Ranch. Not a long wait time, and always keeping him up to date with the status of his truck. Pete Garza also was great taking care of the financial process for the truck too. Mr. Ogletree as the ... Read More

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Google - Oct 28, 2026

I’m so happy my husband made the decision to go with Ford Cavender. He’s extremely happy with his F150 King Ranch. Krista Tiller and Kory Perrilloux took care of him, and made sure all the boxes were checked off. Kaitlyn Egdorf in services, and Sam Gonzalez in accessories made my husband’s experience great when inspecting and servicing his King Ranch. Not a long wait time, and always keeping him up to date with the status of his truck. Pete Garza also was great taking care of the financial process for the truck too. Mr. Ogletree as the GM truly has an amazing team in his corner. Thank you Ford Cavender for taking care of my husband! 10/10.

Great place treated fantastic. The staff was awesome including Jesus, Joey, Argi and Austin. Thank you for the great fast experience. You all were awesome.

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all ... Read More

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Google - Oct 28, 2026

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all my needs. As well, importantly having a team that I can call and rely on that can always take care of me in any way possible. Customer service- 5/5 Transparency - 5/5 Service quality - 5/5 Overall trust - 5/5 Need a car that best suits you like I did. Give Krista a call, and she will take care of you with any vehicle.

Very courteous and attentive to my concerns. Caitlyn was professional throughout the entire service and will definitely recommend!

Jacob (salesman) and Emanuel (finance) were excellent and made the process quick and easy! Was in and out of the dealership in about 3 hours for a vehicle trade in and new truck purchase.

Thank you to Cavender for providing excellent customer service by replacing my tire and honoring the warranty. I appreciate them standing behind their products and making sure I was taken care of. Great service and a hassle-free experience. Highly recommend

We had our RV in for oil change and an issue with The hazard lights. It took longer than what we expected, and we weren’t the best and patient customers, but Matt and the service manager remain professional and dealt with us until the job was completed. Customer service was outstanding. and I will be bringing my RV back there for servicing in the future

Cavender Grande Ford has excellent service definitely recommend this dealership to all Ford customers out there.

This dealership was great! I showed up. Krista and William were very helpful and I was out in less than three houra in my new truck!

From front desk receptionist to finance, everything was smooth and made my experience easy!! Krista my sales person also made sure I had everything I needed!! I will definitely recommend this dealership to friends and family!

Great service! Prompt handling of our truck/RV maintenance! Service tech was attentive, polite, professional! She even let me know of some matters requiring attention in the near future!

Great experience purchasing my new truck! Highly recommend Cavender Grande. Salesperson Argie was knowledgeable and courteous!

Advisor Matt was 5 Star customer service. From when I got there I got greeted to when I left. Felt welcomed. Everyone was super friendly.

Brandon, Kaleb and Sam did a great job finding us a truck and outfitting it just like we wanted.

Denise was great joy to work with, from the vehicle pick up to the vehicle drop off. Would definitely recommend servicing your vehicle at Grande ford

My overall experience with the dealership was positive, although I believe there are areas where improvements could make the customer experience much better. The dealership itself is beautiful, modern, and exceptionally clean. I personally observed staff actively maintaining the facility throughout my visit, which demonstrates an attention to detail that I appreciated. I sincerely hope those standards remain a priority as the dealership continues to grow. Regarding the purchasing process, I found it to be unnecessarily lengthy. One particular aspect I felt could be improved was having to watch a video while waiting to finalize the paperwork for my brand-new ... Read More

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Google - Oct 23, 2026

My overall experience with the dealership was positive, although I believe there are areas where improvements could make the customer experience much better. The dealership itself is beautiful, modern, and exceptionally clean. I personally observed staff actively maintaining the facility throughout my visit, which demonstrates an attention to detail that I appreciated. I sincerely hope those standards remain a priority as the dealership continues to grow. Regarding the purchasing process, I found it to be unnecessarily lengthy. One particular aspect I felt could be improved was having to watch a video while waiting to finalize the paperwork for my brand-new vehicle. While I understand there may be a purpose behind this practice, I believe it should be optional rather than a required part of the purchasing experience. My greatest disappointment was with the financing process. As an established Ford Credit customer with a flawless payment history, continued brand loyalty, and the financial ability to purchase the vehicle, I expected a more thorough effort to secure the most competitive financing terms available. I recognize that financing decisions depend on several factors, and I do not expect preferential treatment. However, I do believe that a customer’s demonstrated financial responsibility and loyalty should be acknowledged and considered whenever possible. Unfortunately, I left feeling that the financing department may not have fully explored every opportunity to obtain the best possible deal on my behalf. Purchasing a new vehicle is a significant financial commitment, and the experience should leave customers feeling confident not only in their vehicle but also in the transparency and effort behind the financial arrangements. Overall, the dealership has a beautiful facility and great potential. My hope is that the same level of attention given to maintaining its appearance will also be extended to improving the efficiency, transparency, and customer service throughout the purchasing and financing process.

Lead time is 7-10 days. NUTS! Apollo 11 took 8 days takeoff to splashdown. How the hell does Ford take 7-10 days. What a joke.

Sadly, we had to get towed here on Friday. Kaitlin took great care of us. Very nice dealership inside and out. 10/5/26 Update to our review and service at Cavender Grande Ford. We got a call from Kaitlin, who also happens to be a supervisor there in the service dept. She said that the "technician" had dropped the fuel tank and the repair for the wire harness to the fuel pump, and the fuel pump itself were filed with American RV Warranty and they only authorized about 1/2 of the repair cost. I called American RV Warranty and they told ... Read More

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Google - Oct 6, 2026

Sadly, we had to get towed here on Friday. Kaitlin took great care of us. Very nice dealership inside and out. 10/5/26 Update to our review and service at Cavender Grande Ford. We got a call from Kaitlin, who also happens to be a supervisor there in the service dept. She said that the "technician" had dropped the fuel tank and the repair for the wire harness to the fuel pump, and the fuel pump itself were filed with American RV Warranty and they only authorized about 1/2 of the repair cost. I called American RV Warranty and they told me that Cavender Grande Ford had filed for 10 hours labor on a job that should only have taken 3 hours to complete, and that 3 hour recommended labor cost is from Mitchell, a company that gives guidelines to automotive repair shops to determine labor costs. You can also Google cost for repair, and see that this dealership is way off the mark. When I called Kaitlin back she said I would have to pay the additional $1403.71 dollars, along with my $250 deductible, for a total of $1653.71. So they are charging 7 more labor hours than what is expected, at $258.95 per man hour. Nothing like being stiffed by a company when you are stranded on the road. I have filed a complaint with the Ford Motor Company, the BBB, and have given the story to KSAT 12 there in San Antonio. My advice now, avoid Cavender Grande Ford.

I told the dealership that I would purchase the vehicle If the manager would agree to install new tires ...He Agreed ...So I go to pickup my truck and he only installed 2 out of four....now ain't that a crock of Stuff....really how much Would it have been 300.00 Whole Dollars...Or less....that's why I will never ever recommend Grande Ford to anyone... Really Bad BadWay To get a Sale....and replacing An 02 Sensor..Suck Again....Suck Always.....UPDATE.!!!..AFTER Posting Rating .. I gave 1Star out of 5 A Certain individual Grant Miles Not the Owner As Advertised ... Read More

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Google - Oct 3, 2026

I told the dealership that I would purchase the vehicle If the manager would agree to install new tires ...He Agreed ...So I go to pickup my truck and he only installed 2 out of four....now ain't that a crock of Stuff....really how much Would it have been 300.00 Whole Dollars...Or less....that's why I will never ever recommend Grande Ford to anyone... Really Bad BadWay To get a Sale....and replacing An 02 Sensor..Suck Again....Suck Always.....UPDATE.!!!..AFTER Posting Rating .. I gave 1Star out of 5 A Certain individual Grant Miles Not the Owner As Advertised He is Director of parts And service he advised me that he would reimburse me for 2 tires if I Corrected the Rating of 1 to 5 stars..B.S..Well I did then he told me that he was going on vacation and wouldn't be back in over a Week..He Told me that He would get Someone to cut me A Check...After the fact...then Told me I would have to fill out another Survey....Well that was not the Agreement Another Way to get Away from paying up ...Very Poor And Shady Way to Treat A Customer....

i took my truck on march of 2026 to Cavender Grande Ford the truck first of all the lady by the name Denise Pendergrass answered me like if i was wasting her time of because her manager or supervisor asked her to take care of me because i was only going to go drop of my truck on a Saturday so they could check on it Monday because i had schedule on appointment before taking it and it was for 7 in the morning of Monday but i was just going to leave it Saturday before 4:30 but she was all mad and ... Read More

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Google - Sep 1, 2026

i took my truck on march of 2026 to Cavender Grande Ford the truck first of all the lady by the name Denise Pendergrass answered me like if i was wasting her time of because her manager or supervisor asked her to take care of me because i was only going to go drop of my truck on a Saturday so they could check on it Monday because i had schedule on appointment before taking it and it was for 7 in the morning of Monday but i was just going to leave it Saturday before 4:30 but she was all mad and with attitude... a week went by and a week and a half went by and no answer or update then after a week and a half this lady emails me because i work at a school and they dont let us have phone so she emails me and tells me its a update softward and tires and brake fluid flush that the truck needs and i tell her ok i will do the softward but they have being telling me it has a recall and that there is parts for the recall that for me to take it to a dealership can you see if they can do the recall now that they are there and she said yes i will check on that and never emails back until 2 or 3 days later so sir i we going to go anything with your truck and i told her yes we said we were going to do the recall and the softward and the brake fluid flush and i even told her there was a recall that they send me saying that to let the dealership know if the motor shakes so that they can reinforce the motor mount and all she said ok i will see and then 30 to 40 minutes she email me saying your truck is ready come pick it up we close at 6. So as soon as i got out of work i drove to the dealership and most all the doors were close from the bays and there was food trucks but were close and they had a party full of women yelling it looked like a bunch of barbie party dolls having a dinner because even the salesman all were eating that fancy food and drinking wine and cheering for a woman like and no salesman or worker outside they were eating like if the whole dealership was rented for that barbie party and all the man were the ken barbies that were enjoying the luxury food and being around lady with deep packets because all the attention was to them. so i wanted to the only one door bay open at it was 415 in the afternoon on a week day and so i wend to advicors and the food trays and drinks were there there was no room it was like if the advicers area was made into a kitchen area because food all over the area and beverages and no salesman or worker there then some manager saw me and asked me if he can help and told him im here to pick my truck and he asked a guy that looked like luis from operation repo to check me out and go get my truck. i paid what i got done on the truck and he left to go get the truck and the receipt said everything that the truck had done except the recall when i told the lady to do the recall but by this time i was already mad so then the worst thing happen here comes luis from operation repo speeding with my truck and slamming on the brakes the same say in that episode where in operation repo luis arrives braking and sliding then steps out and leave door open and keeps walking with no care and just says your keys are in the truck and disappears i know it sounds make believe but it actually happen that's how shock i was that i was did this actually happen what i just saw that i forgot to ask about the recall and i was confuse mad and all the feelings that i really just got in my truck and drove out to process what actually happen but really this dealership was something else and the service department will give you something else and will not provide what you ask for they do what they want to do.

This place has no common courtesy. They scheduled a pick up at 8 a.m. then let me know they didn't have a courtesy vehicle and they would have my car for 7 days to do a diagnostic. The day of pick up comes, I call to verify and was told to make sure to be available right at 8. I move my whole schedule around. 8:30 comes and goes and no one shows up. I call and was told that Matt was supposed to reach out since there was no courtesy vehicle they didn't think to pick up the vehicle. Even ... Read More

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Google - Aug 24, 2026

This place has no common courtesy. They scheduled a pick up at 8 a.m. then let me know they didn't have a courtesy vehicle and they would have my car for 7 days to do a diagnostic. The day of pick up comes, I call to verify and was told to make sure to be available right at 8. I move my whole schedule around. 8:30 comes and goes and no one shows up. I call and was told that Matt was supposed to reach out since there was no courtesy vehicle they didn't think to pick up the vehicle. Even though I just spoke to a woman and Matt in the morning about it. Then I was told by Maria they don't do pick ups that early, then why did they???? Wasted my whole day as I had to rearrange my whole day for this. I consider them as they are close to home but will travel out to get better customer service. Was really hoping to purchase my next vehicle from here as well.

We made an appointment for an oil change, we get there and we were told that there would be at least a 2 1/2 hour wait. What’s the point of having a service appointment if you don’t in fact, have an appointment? Then they claim they did a tire rotation, but it’s funny because the same tire that had a messed up sensor, was still in the same place after the service and the dust wasn’t even disturbed on the lug nuts. It makes me wonder if they did any service at all. On top of that, I ... Read More

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Google - Jul 16, 2026

We made an appointment for an oil change, we get there and we were told that there would be at least a 2 1/2 hour wait. What’s the point of having a service appointment if you don’t in fact, have an appointment? Then they claim they did a tire rotation, but it’s funny because the same tire that had a messed up sensor, was still in the same place after the service and the dust wasn’t even disturbed on the lug nuts. It makes me wonder if they did any service at all. On top of that, I got home at 3 PM and had a notice that I had open recalls on my vehicle, so they definitely knew about that before they did my oil change and never mentioned it while it was there, because I would’ve just left it overnight or something if I had known that. Now I need to find a different Ford dealership.. Because they will never get business from me again.

AI controlled phone service. Unable to talk to a technician or advisor. When you get a person on the line and she is trying to connect you to a service advisor, you get back to AI. 🤬

I dropped the van off on Tuesday for a simple diagnosis—just to check the steering, brakes, and anything else that might be wrong. They didn't call or email me; I had to go in and ask, only to find out they hadn't done anything yet. I usually trust Ford, but it’s unacceptable that so much time has passed without them performing the diagnosis. Now I have to take the van back without knowing what’s going on—I honestly can't believe it.

If you like being harassed by text and calls till you buy a vehicle.. then this is the place for you...

Came here looking for a vehicle only to be badgered then disrespected then refused a sale on a vehicle because they dont need a bad review... make that make sense....

Was disappointed because this dealership couldn't fix the issue according to them it was nothing they could do after having my Ford Explorer for almost 3 months and had to pay for towing to another Technician which fixed the issue in 2 weeks but thanks to Mr Grant in the service department I wasn't charged for the diagnostic test 🙌🏽

Ford build quality is no longer there. More rust than my 22 yr old vehicle. Cracked cv axle housing and grease coming out on a new truck.

Nick in Sales and Michael in Finance were both professional and easy to work with throughout the purchase process. Unfortunately, my experience went downhill after I signed the paperwork, traded in my vehicle, and took delivery of my new one. There were several issues that were supposed to be addressed after I took possession because they said I need to leave it there to be corrected. I was told the windshield vendor would contact me to schedule a replacement, but I never received a call. My cabin air filters had a noticeable odor despite the vehicle having supposedly passed Ford'... Read More

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Google - Jun 11, 2026

Nick in Sales and Michael in Finance were both professional and easy to work with throughout the purchase process. Unfortunately, my experience went downhill after I signed the paperwork, traded in my vehicle, and took delivery of my new one. There were several issues that were supposed to be addressed after I took possession because they said I need to leave it there to be corrected. I was told the windshield vendor would contact me to schedule a replacement, but I never received a call. My cabin air filters had a noticeable odor despite the vehicle having supposedly passed Ford's pre-certification inspection, which I called my sales guy and informed him the following day after purchase. When I brought this up, I was told they would replace the filters. Nick proceeded to update me that they were going to replace the filters but they were not actually going to investigate the issue—“they were simply changing them to make me happy.” They did buff out a dent as promised. A few days after receiving the vehicle back, I was contacted by Ford and informed that the battery voltage had been decreasing over the previous several days and that the vehicle should be inspected. The Ford representative who contacted me was professional, polite, and helpful. They arranged for my vehicle to be picked up directly from my home, which I appreciated. However, after the dealership had my vehicle for approximately 3.5 hours, I still had not received any update regarding either the battery concern or the windshield replacement that still had not been scheduled. I called for an update and spoke with my service advisor, Ernest. Unfortunately, he was rude and dismissive. He informed me that the windshield issue had been addressed but could not provide any information regarding the battery. I asked him to call me once he had an update. Shortly afterward, I received a text stating my vehicle was scheduled to be delivered back to my home, yet I still had no explanation regarding the battery issue. I called multiple times over the course of an hour and could not reach a live person. When Ernest finally returned my call, he was again rude and dismissive. He told me the battery was "fine," but when I asked what had caused the voltage decrease warning from Ford, his response was, "No idea, but they did a battery test." That answer was neither helpful nor professional. As the owner of the vehicle—and especially someone who had just purchased it from this dealership—I expected a clear explanation of what was checked, what was found, and why Ford had issued the warning in the first place. Instead, I felt like my concerns were brushed aside. I came into this dealership with a pre-approval and a trade-in, making for a straightforward transaction. While the sales and finance portions of the experience were positive thanks to Nick and Michael, the lack of follow-through after the sale and the poor customer service I received from the service department were extremely disappointing. Because of this experience, I will not be returning to this dealership, nor will I be recommending it to friends or family. Ive gone to multiple dealerships for vehicles and Sewell is still #1 in my book. If I could give this a 0 stars I would.

Stay away ; 10 days after buying had to sign papers with another lender / 11 th day had to take it in for a new alternator , then was told had to bring it back for two new wiring harness. So in less than a month the new truck Was in at the shop 3 times . No updated communication from service I had to call to Find out status / tried to Request my trade in back at the two week mark said it was gone they refused to put me in a same setup but different unit was told no . So bottom line Ford shipped ... Read More

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Google - May 22, 2026

Stay away ; 10 days after buying had to sign papers with another lender / 11 th day had to take it in for a new alternator , then was told had to bring it back for two new wiring harness. So in less than a month the new truck Was in at the shop 3 times . No updated communication from service I had to call to Find out status / tried to Request my trade in back at the two week mark said it was gone they refused to put me in a same setup but different unit was told no . So bottom line Ford shipped this problem to them now I as the customer am stuck dealing with it and them . This should be between Ford and Cavender not me .

Called ahead of time to have a simple recalibration done. They scheduled me on a day knowing the only lube techs worked on Saturday’s. It was a huge waste of time to come into town at 7am just to be told to leave it there with no way back home. I asked if I could get a loaner of if I can even rent a car and they said no. This experience was a huge waste of my time. Even after buying CPO Gold this stuff wasn’t caught during certification.

Had a very bad experience buying and also service experience. When I purchased the car, there were a few things that needed to be done but to the service center being closed they said to bring the car back Monday. Long story short I had to have my car brought back three times to get everything fixed. Additionally, when the car was brought back, they ended up being a front differential issue that was not caught, obviously during the pre-certification, and then multiple times they kept saying that they didn’t hear it however it was a very obvious issue ... Read More

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Google - Apr 22, 2026

Had a very bad experience buying and also service experience. When I purchased the car, there were a few things that needed to be done but to the service center being closed they said to bring the car back Monday. Long story short I had to have my car brought back three times to get everything fixed. Additionally, when the car was brought back, they ended up being a front differential issue that was not caught, obviously during the pre-certification, and then multiple times they kept saying that they didn’t hear it however it was a very obvious issue if they actually would’ve drove the vehicle. While they had the car, they had my car for over three weeks to diagnose and fix. When I received my car back, my car was trash, my child’s fan was broken in the backseat from obviously being stepped on, there was trash all over the backseat of my car, and there was ketchup packets with open ketchup smeared on my driver‘s door in the bottom. I don’t eat in my car and this is a brand new car to me that I had less than a week prior to going back into the shop. It was very disappointing the disrespect that they had for my property. I could not advise enough to avoid this dealership.

I have been a customer at this dealership for approximately one year. Initially, my experience was very positive; however, over time, I have encountered several ongoing issues that have not been resolved. I do appreciate the manger for reaching out to me, but I'm still where I started. Not sure if my last name is corrected either** First, my last name has been incorrectly listed in the system since my initial visits. I have brought this to the attention of multiple staff members, each of whom assured me it would be corrected. Unfortunately, as of my most recent visit ... Read More

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Google - Apr 21, 2026

I have been a customer at this dealership for approximately one year. Initially, my experience was very positive; however, over time, I have encountered several ongoing issues that have not been resolved. I do appreciate the manger for reaching out to me, but I'm still where I started. Not sure if my last name is corrected either** First, my last name has been incorrectly listed in the system since my initial visits. I have brought this to the attention of multiple staff members, each of whom assured me it would be corrected. Unfortunately, as of my most recent visit on April 21, this issue remains unresolved. Additionally, I have received a total of five recall notices for my vehicle. I make every effort to address recalls promptly, but two of these recalls have been outstanding for over a year due to parts being unavailable and no clear resolution provided. When I contacted the call center for an update, I was informed that there had been no change in status. I also inquired about the possibility of reimbursement should I choose to pay out of pocket for repairs, but I was unable to receive a clear answer, as the representative repeatedly stated that the bulletin did not specify and did not offer to seek further clarification. More recently, I received two additional recall notices (dated March and April 2026), both indicating that parts were not yet available. Despite this, I was contacted by the call center on April 20 and advised to bring my vehicle in to address all five recalls. I agreed to drop off my vehicle at 7:00 a.m. and was told transportation to work would be arranged. Upon arrival, I experienced further issues. Due to my name still being incorrect in the system, there was difficulty locating my appointment. I was then informed that only one recall would be addressed that day, which differed from the expectation set during the call. When I requested transportation to work, I was told arrangements were being made, though it was noted that my workplace was outside their usual service area. After waiting approximately 15 minutes, I was informed a driver had been secured; however, by that time, it was already close to the time I needed to be at work, which is 7:30 a.m. As a result, I chose to leave with my vehicle and reschedule, having lost valuable time and arriving late to work. I genuinely love my vehicle and want to ensure all necessary recalls are completed. However, the lack of clear communication, follow-through, and coordination has made this process unnecessarily frustrating. I hope these concerns can be addressed to improve the experience moving forward.

We didn't need another dealership in San Antonio.

This review is related to the service department and my experience with a recall on our 2021 Mustang Mach e. We had previously worked with Denise in service and returned at the end of 2025 for a planned appointment for the recall work. Our car required a software update and the plan was to leave the Mach e there for two days. Long story short, but due to several issues and parts, we eventually got our car back just shy of 12 weeks later! Denise was apologetic in her texts and phone calls with us, and stated she had never had a case ... Read More

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Google - Apr 5, 2026

This review is related to the service department and my experience with a recall on our 2021 Mustang Mach e. We had previously worked with Denise in service and returned at the end of 2025 for a planned appointment for the recall work. Our car required a software update and the plan was to leave the Mach e there for two days. Long story short, but due to several issues and parts, we eventually got our car back just shy of 12 weeks later! Denise was apologetic in her texts and phone calls with us, and stated she had never had a case this bad before. The reason I rate the experience so low, is the apparent lack of empathy or interest from the Cavender Grande leadership. It’s should set off alerts when a service call goes beyond a month, and then a second month. There should be a system in place that alerts a service manager or general manager of an extended service visit that almost covers the entire 1st quarter of 2026. Having leadership reach out to even let us know they were aware of our circumstance, and that they were working to get our car back is the least they could be doing to show some interest in our case. However, there were no calls, no texts, no one but Denise reaching out to us on a weekly basis to provide updates on the car. We have had the car back now for 10 days, and there is still no follow up from Cavender Grande Ford, outside of the requests to provide a review… So beware of what you may face with CG Ford, as there is apparently no interest from leadership to try to provide any real customer service.

I made an appointment 2 days prior so it wouldn’t affect the day I had planned and of course I was waiting 2 hours for the oil change to be completed, so I had to cancel my other plans. I don’t understand how an appointment is made but you still have to wait as if you’re a walk in, if staff is not available then changes should be made to the appointment scheduling so people aren’t wasting time or having to cancel their plans.

I bought a car back in novemvber 1st a nissan ultimate 2023. My vehicle was in a terrible accident in December. My insurance paid the bank what the car was worth but all the warranty I added at dealership have not been canceled yet. It's been 3 months since my bank capital one has been trying to contact the finance department to get some answer. But every time you call they send you to a voice mail. I highly recommend not getting any warrantys on your car because if you car gets in a accident they will not cancel because they ... Read More

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Google - Apr 2, 2026

I bought a car back in novemvber 1st a nissan ultimate 2023. My vehicle was in a terrible accident in December. My insurance paid the bank what the car was worth but all the warranty I added at dealership have not been canceled yet. It's been 3 months since my bank capital one has been trying to contact the finance department to get some answer. But every time you call they send you to a voice mail. I highly recommend not getting any warrantys on your car because if you car gets in a accident they will not cancel because they want to keep the money they made from the add ons. im out 4,000 because I'm paying maintenance on a car that doesn't exist. This dealership will not help you go in anyway I've been calling daily and still no response.

No matter when or how often you call trying to get in touch with the parts department, they never answer and if you leave a voicemail, they never call you back or respond in any way!! Terrible customer service, Terrible company!!!

I bought a new vehicle from this dealership on a weekend. I was trading in a truck and I did not have the payment amount at the time of purchase. I told my salesperson according to credit karma it could be anywhere between 30 and 35,000 and that credit karma is never at accurate. He told me not to worry that the finance people would get the proper payoff amount and get everything taken care of. Well turns out they just threw out a random number between 30 and 35,000 and it was $1,400 short of the actual payoff amount and now they are saying ... Read More

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Google - Mar 10, 2026

I bought a new vehicle from this dealership on a weekend. I was trading in a truck and I did not have the payment amount at the time of purchase. I told my salesperson according to credit karma it could be anywhere between 30 and 35,000 and that credit karma is never at accurate. He told me not to worry that the finance people would get the proper payoff amount and get everything taken care of. Well turns out they just threw out a random number between 30 and 35,000 and it was $1,400 short of the actual payoff amount and now they are saying that I have to pay this $1,400 for their mistake. And this was after the finance manager went through everything and signed off on the sale. The $1400 has been taken care of however I have been trying to find out about my DMV information for 2 weeks my DMV hasn't received anything and I can't get any answers from the dealership I have talked to 2 people in finance and 2 managers and no one has answers. They all say that they will figure this out and call me back. I have never even gotten a call back from any of them. And Victor the finance manager hasn't answered any emails. I will never recommend cavender Ford or any dealership associated with cavender.

Unfortunately I can’t recommend this place hardly any employees, customer service was unprofessional the salesman Gerson Torres only cared to make a sale and didn’t even know how to do his job couldn’t explained anything correct very disappointed definitely not recommend.

Update: after 10+ weeks we were able to finally get the extended warranty refund back, now we are having trouble with the GAP refund. Finance director said refund comes from the bank, mind you GAP was bought through canvender grande Ford. I emailed the bank and said I needed to contact the dealership for this issue... GAP cancellation form was filed April 25th and proof of us not owning the vehicle anymore was presented at the dealership... Even though sales people here are great, we will never make another purchase at this dealership because the lack of transparency, communication and once ... Read More

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Google - Mar 5, 2026

Update: after 10+ weeks we were able to finally get the extended warranty refund back, now we are having trouble with the GAP refund. Finance director said refund comes from the bank, mind you GAP was bought through canvender grande Ford. I emailed the bank and said I needed to contact the dealership for this issue... GAP cancellation form was filed April 25th and proof of us not owning the vehicle anymore was presented at the dealership... Even though sales people here are great, we will never make another purchase at this dealership because the lack of transparency, communication and once the sale is done they just ignore you instead of trying to fix the mistakes or find solutions. If you choose to buy from here please double, triple check your numbers and when you're in finance make sure you see every single page and every single amount charged.. for us is just been a sour experience. My husband bought a car on February, and extended warranty was added that we didn't agreed, spoke to the financial manager Victor Blades.. cancellation form was turn in back in February is been almost 10 weeks and havent gotten the refund for the extended warranty. On April 25th we went to turn in paperwork for cancellation of gap and other services since we do not own the car anymore, the person there said they will give my husband a call back on Monday and nothing.. requested a meeting with the general manager and still havent heard from them, no answer to emails, no in person answers its so frustrating they just ignore you. If anyone knows the email of the president of cavender grande ford or a better option to resolve this issue please let me know. Open to suggestions

Parts Dept- I ordered a part through Ford.com on Feb 24th. I never heard anything from Cavender Grande about my order. I called this morning and spoke to Julian who told me my part was in. When I went in during my lunch break to get it I was told by someone else it was not in stock. The person at the counter called Julian while I was standing there and he acted like he did not know anything. Seriously, this is why I HATE going to dealerships but I wanted an OE part. If this is how the ... Read More

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Google - Mar 2, 2026

Parts Dept- I ordered a part through Ford.com on Feb 24th. I never heard anything from Cavender Grande about my order. I called this morning and spoke to Julian who told me my part was in. When I went in during my lunch break to get it I was told by someone else it was not in stock. The person at the counter called Julian while I was standing there and he acted like he did not know anything. Seriously, this is why I HATE going to dealerships but I wanted an OE part. If this is how the parts department operates then I can only assume the rest of this place is the same.

From a 5 star to a 1 star in 18 business hours. I completed purchase paperwork on a pre-owned truck from Grande Ford on a Friday evening around 6pm. By the following Monday afternoon I had come to the realization that I'm just not a truck guy. I emailed the sales person and finance manager at 6:30am the next day and asked for my options to return the truck for a different vehicle that suited me better. I heard nothing from either of them. I escalated the call to the general sales manager, JR, by late morning the same day, and was ... Read More

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Google - Feb 14, 2026

From a 5 star to a 1 star in 18 business hours. I completed purchase paperwork on a pre-owned truck from Grande Ford on a Friday evening around 6pm. By the following Monday afternoon I had come to the realization that I'm just not a truck guy. I emailed the sales person and finance manager at 6:30am the next day and asked for my options to return the truck for a different vehicle that suited me better. I heard nothing from either of them. I escalated the call to the general sales manager, JR, by late morning the same day, and was told that the truck was already titled in my name and the loan paperwork was already processed and there was nothing they "could" do, other than trade me out of it--resulting in a significant financial set back on my behalf. 4 business days later I did just that. I traded it for a different vehicle, and while the paperwork was being completed, the finance manager noted that the state still had the truck in the previous owners name still, and it had not yet been transferred to my name. The lack of honesty, and integrity has me rating this dealer a 1 star, and taking time out of my evening to tell the world about it. Grande Ford had the opportunity to retain a 5 star rating, and chose not to. Best of luck fellas with your "largest Ford dealer in Texas".

I need to post an amendment to complimenting this dealership and here’s why. My wife and I had a great salesman. Very professional and worked with what we wanted versus what he could randomly sell us. However the finance team, total nightmare. They fumbled the ball on payouts for our trade ins and we felt the brunt of their “expeditious” inability to do their job in a timely manner. It wasn’t until the previous lender and I harassed them about the issue that they paid some attention. Cavender Grande Ford said they would fix the issue and refund ... Read More

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Google - Feb 11, 2026

I need to post an amendment to complimenting this dealership and here’s why. My wife and I had a great salesman. Very professional and worked with what we wanted versus what he could randomly sell us. However the finance team, total nightmare. They fumbled the ball on payouts for our trade ins and we felt the brunt of their “expeditious” inability to do their job in a timely manner. It wasn’t until the previous lender and I harassed them about the issue that they paid some attention. Cavender Grande Ford said they would fix the issue and refund me some much needed income that because of their mistake, I was out of. We are still waiting. No updates. No returned phone calls. This by far has been the worst Ford experience. I know you don’t go to dealerships to meet your BFF but we didn’t expect to get screwed with not even an apology much less them fixing their mistake. I would rather crawl on glass on the highway during rush hour than to go here again. They can keep their stupid incentives for veterans. Don’t go here! In fact run as fast as you can from their finance team!

I took my car on a Saturday, they didn’t even touch it that day, and on Monday afternoon, after I called several times I went to pick it up, supposedly they had made the recalls but they did absolutely nothing, they gave me a paper but they didn’t do anything, I took it to another Ford dealer and they repaired it, A terrible experience

Nothing but disappointment from this dealership. They do not honor their agreements and have the worst communication. I would highly caution anyone who considers doing business here. If you do, stay clear of Will and Jacob, they are not trustworthy. Make sure you read all your documents well. They misrepresent the factory warranties on their vehicles to sell you their extended warranty.

What an exceptional experience. Lauren McCurdy found me exactly what I needed and was very responsive! It was truly the best vehicle purchasing experience I have ever had. I would 100% recommend her for not only your fleet vehicle, but personal vehicles as well!

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This dealer is good and straightforward, however they will desperately try to get you signing the deal. I requested my credit to be pulled for Ford Credit and Ford Cavender only. However, after disagreeing the outcome of the deal, they decided to pull my credit application with three different lenders without asking me, and even after I’ve stated I’m withdrawing. Please be advised your credit lowers for every hard pull, and Cavender will explain otherwise, however, other lenders will not care. Manager tried to help and apologize, but don’t expect for them to pull a miracle, and ... Read More

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Google - Dec 24, 2025

This dealer is good and straightforward, however they will desperately try to get you signing the deal. I requested my credit to be pulled for Ford Credit and Ford Cavender only. However, after disagreeing the outcome of the deal, they decided to pull my credit application with three different lenders without asking me, and even after I’ve stated I’m withdrawing. Please be advised your credit lowers for every hard pull, and Cavender will explain otherwise, however, other lenders will not care. Manager tried to help and apologize, but don’t expect for them to pull a miracle, and your credit is yours only and affected. Cavender has many more credit applications to worried about, therefore, be careful with Cavender handling your credit, they don’t respect it. If you really care about your credit, I don’t recommend this place, they are careless. My credit score drop by 17 points.

I was genuinely disappointed with my recent experience regarding Cavender Grandes pricing and Black Friday promotions. What was presented to me initially did not align with the final numbers, and the lack of transparency left me feeling misled. Full transparency from me, I had initially chosen a unit that was service demo with a couple thousand miles and changed to a different one that had, for all intensive purposes "zero miles" on the day of purchase. The reason for the change was that after doing the numbers (because yes I shopped at other dealers), I felt that I ... Read More

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Google - Dec 12, 2025

I was genuinely disappointed with my recent experience regarding Cavender Grandes pricing and Black Friday promotions. What was presented to me initially did not align with the final numbers, and the lack of transparency left me feeling misled. Full transparency from me, I had initially chosen a unit that was service demo with a couple thousand miles and changed to a different one that had, for all intensive purposes "zero miles" on the day of purchase. The reason for the change was that after doing the numbers (because yes I shopped at other dealers), I felt that I was only getting $500 dollars in savings by choosing the demo. It is important to note that mostly all dealers that I went to told me they could not understand how Cavender Grande was making it work and warned me they would not honor the numbers. Imagine my surprise when I was quickly slapped with a $1500 less value for my trade. I thought here we go with the games, but my salesman was so patient and courteous that he explained how I was getting more money off for the truck I was purchasing because of Black Friday. At the end of the day I told him, match the OTD price that the next lowest dealer gave me, which was $1500 more than their original proposal, and I will purchase with you guys. The amount OTD when I reviewed the final paperwork was actually $461.59 higher than that number. I looked passed it because of the great customer service Will Garcia, my salesman, provided. The fact that I was also promised an apple product because of Black Friday helped me make my decision easy with moving forward with the purchase even though I had, up until this point, not seen any ounce of integrity in pricing. I even went as far as to add GAP and Extended Warranty for $4,000 extra. No onto the reason for why I wouldn't recommend Cavender Grande to anyone else. When I finally picked up my Black Friday promotional item I was stunned by the fact that it was substituted by an Apple product not as advertised, and of less value. I am a person of principle. When someone says they're going to do something it should be honored regardless if they found out afterwards that it was not in their best interest. Integrity, as Cavender Grande preaches in their commercials, is the quality of being honest and having strong moral principles. I expected straightforward communication and integrity in the way the deals were advertised and explained. Instead, the inconsistencies in pricing and the change of products for the Black Friday offers created frustration and eroded my confidence in the process. I value honest, upfront interactions—especially when making a significant purchase—and I hope they can address those concerns for their future customers because I do not see myself as being one any longer. As much as I would love to unwind the deal and take my business elsewhere, I know that is not doable at this point. What I would like to do is get a refund for the $4,000 in extras that I initially thought were a good choice but now have left me not wanting to give any more money to Cavender Auto Group then I need to. It is also important to note that I sent my frustrations to their inbox approximately 48 hours ago and have yet to receive a response. They had plenty of opportunity to make it right and have not reached out.

I do I appreciate the fact that I tried to call the regional manager, the general manager of this facility, with no answer back not even that Bryan Burger just continues to hang up the phone on me and he’s a sales manager because he wants me to change my review.

This is for the service department other than that the sales department is phenomenal, beautiful as some would say. I came in to get a multipoint inspection and she (Elizabeth Mejia) told me that I didn’t have an engine cover until I showed Bryan Burger (the service manager) Proof of it. Not even that the Service Advisor didn’t even give me a time to even show her didn’t handle the situation correctly. not even that they told me they no longer want my service, but Bryan did contact me here recently, and I do not appreciate that. ... Read More

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Google - Dec 4, 2025

This is for the service department other than that the sales department is phenomenal, beautiful as some would say. I came in to get a multipoint inspection and she (Elizabeth Mejia) told me that I didn’t have an engine cover until I showed Bryan Burger (the service manager) Proof of it. Not even that the Service Advisor didn’t even give me a time to even show her didn’t handle the situation correctly. not even that they told me they no longer want my service, but Bryan did contact me here recently, and I do not appreciate that. I showed the service manager proof that I had a cover on my engine granted he did fix that and replaced it. I do not appreciate the fact that I kept calling them left him voicemail even try to call my Service Advisor (Elizabeth Mejia) and I got no answer back Until I showed up to the dealership. There’s not much communication with the customer and the Service Advisor or even the manager I should say granted my Service Advisor (Elizabeth Mejia) did a really good job before the situation. It wasn’t her fault. It was the technician‘s ( Miguel Sanchez ) fault and the service manager‘s fault for accusing me of not having something on my vehicle. I don’t know if it’s because I’m a girl. I do not appreciate it. I’m not even that because I showed them something that they were wrong on. They said they no longer want my service there. Which is wild.

This one star rating is for the service department. I took my vehicle into service with Elizabeth Mejia. I have gotten oil changes from her before and never had a problem. I came in a week or 2 later to asked her to do a full diagnostic on my vehicle. When I got my vehicle back I went to jump start a vehicle I own. I realized that my engine no longer had an engine cover . I when and approached her on the mistake (the technician name is Miguel Sanchez) she said it never had an engine cover so I with ... Read More

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Google - Nov 19, 2025

This one star rating is for the service department. I took my vehicle into service with Elizabeth Mejia. I have gotten oil changes from her before and never had a problem. I came in a week or 2 later to asked her to do a full diagnostic on my vehicle. When I got my vehicle back I went to jump start a vehicle I own. I realized that my engine no longer had an engine cover . I when and approached her on the mistake (the technician name is Miguel Sanchez) she said it never had an engine cover so I with to Bryan Burger the service manager and showed him proof of the cover. I didn’t appreciate the fact they said I didn’t have one when in reality I did.

I bought a 2023 nissan November 1st with a broken AC system. They will not help no matter how many times i call. Literally ive owner the car for week and they only thing they say ( spoke to denise ) is take the car too nissan this is a ford dealership so if we take it you will be with out a car for a week or two. Its crazy how they wont even get me loaner i take care of my elderly granda who randomly need to be taking to the ER. I cant be with out a car so here ... Read More

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Google - Nov 15, 2025

I bought a 2023 nissan November 1st with a broken AC system. They will not help no matter how many times i call. Literally ive owner the car for week and they only thing they say ( spoke to denise ) is take the car too nissan this is a ford dealership so if we take it you will be with out a car for a week or two. Its crazy how they wont even get me loaner i take care of my elderly granda who randomly need to be taking to the ER. I cant be with out a car so here I am in a new car with broken AC being told i have to pay a deductible to fix my car and plus the warranty is not even sure theyre going to cover anything. Nissan said once i take them the car a mechanic LEIN will be placed on my car so if the warranty doesn't pay it have to pay out of pocket and if i dont pay they keep the car. Isn't that crazy yesterday I request to speak to manager on the live website chat and have a manager call me. They just ignored me. They will keep ignoring. Now i cant even return the new car and I have a broken AC. This is worst my name is Sergio and is someone from the dealership sees this call me and get this fixed.

I had a horrible service at this dealership. The receptionist at the dealership is rude and I waited for more than 2 hours at the service department and then told me they couldn't help me because they assumed my car had no warranty. So I really don't recommend making your car for service here. Then they suggested I take my car to another dealership for service.

Lots of pressure for a five star review got my Ford eco - sport in for repairs on a MAJOR Recall, minutes before they pulled my engine out they let me know they had to do this in order for the repair to be done and I had basically no idea or choice in the matter because of the severity of the safety concerns and major work was done took about three weeks to complete honestly I have no clue on what exactly happened but they were having difficulty and stripped bolts and hardware etc. I was unhappy with all ... Read More

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Google - Nov 5, 2025

Lots of pressure for a five star review got my Ford eco - sport in for repairs on a MAJOR Recall, minutes before they pulled my engine out they let me know they had to do this in order for the repair to be done and I had basically no idea or choice in the matter because of the severity of the safety concerns and major work was done took about three weeks to complete honestly I have no clue on what exactly happened but they were having difficulty and stripped bolts and hardware etc. I was unhappy with all the shady details and how it was disclosed I finally got my vehicle back it felt different and I can’t put my finger on one specific reason except that they replaced major parts in my engine thought it just needed time to break it in basically well my intuition was correct, the oil is leaking out from underneath and I called the repair service department and got a rude awakening, it could be something that I caused I have not done anything but go to the near bye HEB barely drove it and now I have parked it I don’t think they did a proper repair , and so I tried the manager of the service department this Guy had the audacity to explain that there was a 99.99/ 1% chance that a rock hit my oil pump and caused a leak it could be possible he’s expecting me to agree with this nonsense he made up just then! Clearly it’s something that was repaired here but he wanted to be transparent just for honesty sake that it’s a possibility that I could have caused the issue unknowingly basically. This recall has numerous complaints and issues and some people have a class action lawsuit that I am about to look into talk about transparency and let’s be honest pulling and engine replacement of gaskets, belts , and major parts that include removing the oil pan , oil pump, etc. of course the leak is from the repair!!! It took near three years for the recall to get going and parts that were supposed to resolve the issue have not resolved crap just made it into a complete nightmare for years of waiting and worrying for these jerks to try and push blame onto me and I am not the only one this is a huge problem and common practice with ford! Not the first time they caused a problem for me due to poor ethics and greed to complete work and actually get it done right in a timely manner but they want people to just take a loss for the irresponsible undeniable negligence knowingly produced the vehicles with issues they knew were major problems. I can’t trust them to do the right thing and I have been extremely frustrated and upset all I want is my vehicle fixed as promised and I am on hospice care I need to get to the pharmacy and Doctors appointments they’re not even considering how much this recall has affected so many people. These dealerships need to be accountable and held to better standards not just expect 5 Stars so they can get bonuses while people are being left without a vehicle!!!!

I’m writing to express my deep dissatisfaction with the service I received at your dealership. The only reason I purchased my vehicle from your location was because I had no other means of returning home—five hours south of your dealership. Had I had any alternative, I would not have chosen to buy from Cavender Ford. The level of service, particularly from management, was unacceptable. I found the communication to be dismissive and unprofessional, which added unnecessary stress to an already difficult situation. I strongly urge you to provide better training for your managers on how to respectfully and ... Read More

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Google - Nov 4, 2025

I’m writing to express my deep dissatisfaction with the service I received at your dealership. The only reason I purchased my vehicle from your location was because I had no other means of returning home—five hours south of your dealership. Had I had any alternative, I would not have chosen to buy from Cavender Ford. The level of service, particularly from management, was unacceptable. I found the communication to be dismissive and unprofessional, which added unnecessary stress to an already difficult situation. I strongly urge you to provide better training for your managers on how to respectfully and effectively engage with customers. If your scoring system allowed for a zero, that’s what I would have selected. I hope you take this feedback seriously and make the necessary improvements to ensure future customers are treated with the respect they deserve.

Great experience buying a used car. I purchased a 2019 Ford fiesta from Jeffery Slaughter. He handled everything: from having the car out and ready for a test drive, working hard with the Sales Manager to get my price and maintenance to get the car ready. When I drove the car home, I noticed a vibration at speed. I texted Jeffery, he told me to bring it and he had it ready in an hour. Great service. I would highly recommend working with Jeffery and Cavender Ford as a great dealership.

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Don’t waste your time with these guys. Came in to buy a new Ford transit commercial van for our plumbing company. We agreed on a price. They ran my credit, called me back to the dealership to let me know, The finance paperwork is ready took time out of my busy day to make two trips to the dealership, then was told that they made a mistake on the price they gave me and the cost of the van was gonna be roughly $6000 more than the price we agreed on Extremely disappointed. Had I known this upfront would’ve ... Read More

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Google - Oct 16, 2025

Don’t waste your time with these guys. Came in to buy a new Ford transit commercial van for our plumbing company. We agreed on a price. They ran my credit, called me back to the dealership to let me know, The finance paperwork is ready took time out of my busy day to make two trips to the dealership, then was told that they made a mistake on the price they gave me and the cost of the van was gonna be roughly $6000 more than the price we agreed on Extremely disappointed. Had I known this upfront would’ve never agreed to have my credit pulled. Wasted day.

Call for services prices and I get transferred to 3 different people, 1 person for each service. If a service advisor can not give prices for services, the dealership isn't functioning properly. This dealership is a hard PASS !

Very sad day, found a vehicle on Cavenders online for 57k plus, tried to make a deal when I got the out the door price, it was $65k, I had no idea how it got to $65k, and the way it was explained to me, it was the extras and a down payment of $2k and they had to make money. Then why advertise at $57k plus??? I was thinking from the start it would be at least $58 plus TTL. I guess this online prices are just to reel you in. Thanks but no Thanks. Sorry...

Definitely the worst experience I had with a dealership on Saturday Oct 4 i took my truck to get oíl change and tired rotation everything was good I went home and later on I went out with the family and I start smelling like something was burning so I open the hood and surprised they forgot to put the oil cap on the engine ..I make the report on the website because it was late and the dealership was already closed...on Oct 6 I call the dealership early and inform them about the situation at first they want me to ... Read More

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Google - Oct 6, 2025

Definitely the worst experience I had with a dealership on Saturday Oct 4 i took my truck to get oíl change and tired rotation everything was good I went home and later on I went out with the family and I start smelling like something was burning so I open the hood and surprised they forgot to put the oil cap on the engine ..I make the report on the website because it was late and the dealership was already closed...on Oct 6 I call the dealership early and inform them about the situation at first they want me to call a tow truck to take my truck to the dealership...they end up sending someone with oil to refill it and drive it back to the dealership a few hours later they brought it back with clean outside but when I open the hood was still dirty with oil...and with no information on what was done.

I appreciate the convenience of the maintenance and vehicle pick-up service the team provides. However, I wanted to share some feedback regarding my most recent service. When I scheduled the appointment, I specifically requested a car wash ahead of a client visit this weekend. Unfortunately, the wash was not completed, which was disappointing since it’s included in my service package and was something I was counting on.

Some things were lacking on the experience but other thing with price that helped offset the experience, after the sale theirs still no second key and the receptionist is worthless. 225pm called 10/10 I was told you cannot talk to sales mgr.