Customer Testimonials
I was given a 10:am appointment and arrived early thinking someone would look at the vehicle. Was told I would need to leave it for 24-48 hrs.!? I should have been told to expect that. So after driving thru traffic across town I had to just turn around. The service advisor said my appointment was to drop off the vehicle. I sure won’t be back at that dealership.
Appreciate the service that was given by Brian Burger and Anthony Galindo. Thank you for all you do!
I just want to thank the Service dept. Brian Burger and Anthony Galindo made my experience easy and accommodating. Brian contacted me as soon as I needed a rental and Anthony kept in contact with us. I want to give both of these gentlemen a big thanks, I will definitely use Cavender Grande Ford as our go to dealership. Judy Martinez
Worst experience I’ve had a dealership. Sold the truck I had already worked a deal on and was scheduled to pick up.
Kaleb and Mr John were a pleasure to work with. All questions were answered, and the financial aspect was a bit confusing, but Mr John explained in detail, until we felt confident in our purchase.
Everyone was super friendly and helpful. All employees were very knowledgeable. Leroy even parked my car inside despite it not being a ford vehicle. He made our shopping experience unforgettable.
I found the staff helpful and accommodating. Erick was a huge help, and gave me a great rundown of the Bronco. The location is new, but I would definitely recommend it.
Mike Bove went the extra mile to get me exactly what I wanted. John in financing was also great. Came in and Mike had everything ready, answered all my questions. Very Happy with this experience!
We’re upfront on pricing and interest rate. Salesman Mr. Wahed made it happen and was friendly ask for Wahed
El trato fue excelente y la agencia muy grande y el trato que nos dieron muy bien đź‘Ť
Had a great experience with Genesis. Highly recommend Cavender Ford. Ask for Genesis and she will treat you right.
Caesar is very thorough and caring. He made every effort to get the job done.
Great customer service Joseph De Renzo !! Make me feel in family all the time, well done Joseph !!
I recently purchased 2024 F-250 SD from Cavender Grande Ford, and it was a great experience. JD Hamzah was friendly and attentive, helping me find the right vehicle without any pressure. The test drives were smooth, and he quickly provided me my trade in value and financing numbers. The pricing was transparent, and there were no hidden fees. Everything was clearly outlined during the final financing process with Kalahant Collazo who was a pleasure to work with. I highly recommend Cavender Grande Ford.
Our salesman was excellent! Everyone in the dealership seemed nice and willing to help, would definitely buy from them again.
Poor follow up. I bought a car and I am now having trouble with my previous loan and they have taken a long to 1. Pay it off and 2. Respond to emails and calls. Called twice today and left a vm and still didn’t get a call.
The Cavendar Grande dealership was a very inviting experience. The people there were friendly. The managers made a point to come out and introduce themselves. The new facility was set up well and had plenty of customer friendly amenities. I’ll make sure to spread the word about them.
My wife and I have been buying cars for 25 years and this was hands down the most enjoyable and easy process. Kaleb was our salesman and he was outstanding in every way. Easy to talk to and also ensured that we understood everything that he was doing. He was clear with pricing and never tried to oversell or add junk fees. Kaleb and Cavender are a winning team.
Excellent service and knowledgeable sales representative. Was treated with Excellent hospitality and friendly atmosphere. Thank you Abundio Medina!
I recently visited Cavender Ford Dealership in search of a new truck. Living in Galveston, TX, I had done a lot of research on the best deals in Houston and nearby cities, and I quickly realized that no one offers deals quite like Cavender. They not only beat the competition on the price of a new truck by a significant margin but also gave me a fair trade-in value for my vehicle. Overall, my experience was somewhat mixed. On the positive side, if you’re looking for an unbeatable deal on a truck, this is definitely the place to go. ...
My experience with CavenderGrande was incredibly smooth, non-pushy, and informative. My sales(wo)man Lauren McCurdy made the entire process an enjoyable one. I can't say that all my vehicle purchases have been "enjoyable" but she made sure this one was. I am so happy with my purchase and was informed every step of the way. My questions were answered super quickly and honestly and it's what made me move forward with this dealership.
Absolutely thrilled with my experience at Cavender Grande Ford! I recently purchased a 2024 Ford Explorer XLT, and I couldn’t be happier. From the moment I stepped onto the lot, the staff was welcoming and attentive, making me feel valued as a customer. The selection of vehicles was impressive, and the XLT stood out with its sleek design and spacious interior. The test drive with Travis Jones sealed the deal—smooth handling and advanced technology made it a joy to drive. What truly set Cavender Grande Ford apart was their knowledgeable team. Travis and Lauren McCurdy took the time to ...
They're the best ready to help and deal for us. Michael Bove is Great đź‘Ť
Jenna was very kind and helpful and was able to get me approved the same day !
Robert handled the buying selling process with ease. No extra charges or add ons were put in the deal
Jacob, Noah and John took great care of us. We love Cavender Grande Ford - San Antonio!
Very kind and knowledgeable staff. Will made our buying experience smooth and enjoyable. 10/10.
Staff is super friendly, kind, and very knowledgeable of the vehicles on the lot. I went from being on the fence of getting a new truck to leaving satisfied with my purchase. Thank you very much!
Best experience in south Texas Ford dealership, the care for the customers and ease of purchasing a vehicle is at its finest.
It is a very Nice dealership, the person who helped us was very helpful and the finance guy was very very helpful. I do recommend this dealership to anyone
Salesman Kaleb was great helped us all the way through would definitely recommend for any customer
THANK YOU FOR MY WONDERFUL EXPIERINCENCE BUY MY NEW FOR ESCAPE FOR MY BIRTHDAY, SEPT. 3RD, LABOR DAY,GM,, CASEY & SALESMAN . IT IS HAPPY TO HAVE AWESOME PEOPLE AT NEW CAVENDER GRANDE FORD!!I LOVE MY 2024 ESCAPE
There’s just no one that I’ve found that can compare to these guys. If you have a concern or problem, they will do everything within their power to resolve it. amazing people front to back From the top floor to the sales floor. I will definitely be buying my next Automobile from Cavender Grande. On the front end, thank you Tyler and Gregg and on the backend thank you Francisco.
Super friendly, no pressure staff and management went to great lengths to ensure that I left extremely happy!
Deshawn our salesman was professional and provided great service as well as John in finance. There were no dealer add ons that were pushed on us. This was the BEST experience I have ever had buying a vehicle. I will not hesitate to buy from Cavender again. I will definitely tell my friends and family about my experience. Thank you for the great service!!!
Noah and his team at Cavender Grande Ford have been such a pleasure to work with. He helped me purchase my dream vehicle and was there every step of the way. His attention to detail and their commitment to customer service goes above and beyond! I am so grateful for him and his team!
Wow! Bought my wife a new expedition and the service I received from Travis and Noah was the best I’ve ever had!! They understood my needs and helped find the right vehicle for our family. Highly recommend and when I get my truck will definitely go see them!! James in finance was also great and made the paperwork process fast and easy. 5 stars isn’t enough for this store!!
Had a recall to get done , first call another dealership they gave me the runaround, and told me it would take three months to fix. Cavender did it in two days.
Great service simply put. Francisco was knowledgeable and very detailed on status and upcoming pm needs
It was a pleasure doing business with Cavender Ford. My sales person Noe Aguilear was amiable and answered every question I asked about my new power boost truck which I was very unfamiliar. Then I had the pleasure of meeting the sales manager and he was a super guy, and we became instant friends. Cavender has many dealerships and if I buy another car or truck, It will be from them.
I went through Car Gurus and ended up with this dealership. This was my very first time I did an online car purchase. What I didn't like is that the dealership did not want to honor the i information that was on Car Gurus. What is online should be honored are taken off. To me that's false advertising.
Great experience awesome sales person he treat me so coftarble will recommend him in the future for sure..
Everyone, including Erick, was incredibly responsive, and very pleasant. We had an impatient toddler and they streamlined the process as much as possible. We have had bad experiences, but Grande Ford was very positive!
Excellent customer service! They were able to schedule us quickly for an appointment and maintained great communication on the status through pick up.
Aaron Obregon was an amazing help through the whole process! Very thorough with my needs, concerns, questions, and patient. I really appreciate the customer services provided with him and the Financial Manager John Schuetz. Highly recommend this dealership and everyone involved.
Augustin was very helpful in getting my truck in and out. I would definitely recommend asking for Augustin!
Awesome company. Customer Service did their job well.Thank you for the service. I’m fully satisfied.
They did everything they could to make buying a car a great experience . Thanks Daniel
We were very satisfied with the work performed by Grande Ford. Francisco even helped us to learn some of the features we did not know our vehicle had. He is knowledgeable, professional and friendly. We appreciate all his help.
The service technician who came to my home was prompt and professional. The entire process was great.
Great selection on vehicles, available parking in front of store not all the way in the back as other dealers do, friendly staff and awesome customer service.
Went for oil change. Overall had a great experience. Denise was very friendly and approachable with my concerns. I look forward to my next visit
Great customer service. Technicians are very knologable and tgey know their job. I would definetly recommend thus place to family and friends.
Outstanding service provided by Francisco in the service department. Cavender Grande Ford provides excellent individualized support and service in all aspects of their dealership!
Business was booming upon arrival but Travis treated us like we were the only ones there. Present for our needs, was not pushy and sold us only what we wanted. Been buying cars for more than half my life and I've never had such a smooth experience before. Travis and everyone at cavender was smooth, fast and courteous. Will definitely return when it's time to shop again.
BUYER BEWARE, Cavender Grande Ford!!! They apparently do not follow and/or understand the Texas Deceptive Trade Practices Act (DTPA), Ken Paxton. They will not honor the prices they have put in writing! They change prices online modifying the MSRP (increasing the MSRP), because they are having a SPECIAL! The Original MSRP with original Discounts before the modifications is the same price as the SPECIAL. Oh yeah and the 'Disclaimer' regarding the SPECIAL does not match the price the are trying to sell the truck for, the disclaimer is actually less expensive but of course their management said the disclaimer ...
Travis was very help on the whole purchasing process. I really enjoyed it and never had a feeling that they just want my money. They wanted me to buy a good car that I enjoy.
Very nice and helpful! Answered all my questions and kept me informed! Thank you for all your hard work!
They took care of my car and I didn’t have to wait long by the time they finished.
I had a bad experience getting my car serviced. It started with the call to initiate the service. I was put on hold and then the call was hung up. The person I was talking to didn't bother to call me back. It went down hill from there.
The dealership I purchased my LIGHTNING from couldn't do a recall repair for 5 weeks. Amanda scheduled me the next business day. Well done.
Michael was extremely helpful and professional. Had a great experience purchasing my new truck. Would recommend buying from him.
Staff was friendly and took great care of me. Cant wait to see the new facilities
This dealership was very nice. Everybody was very welcoming and michael explained the whole process with great detail.
Fantastic customer service, professionalism, and going the extra mile for me. Happy to continue the relationship for car maintenance with Cavender..great team!!
Amanda was simply awesome and caught a major safety issue. Will definitely use cavender grande again in the future
All work was completed and done to my satisfaction. Francisco was very courteous and understanding.
Great service and Amanda McNutt the service advisor was AWESOME. Super Fast and friendly service
I was treated very professionally. They did everything they said they were going to do. Francisco always takes care of my needs. Thank you.
Very accommodating! i have a motorhome that had a safety recall. I was able to schedule the service in an area near my home by using remote service. The technician was excellent and very timely!
Nice people to work with, always make you feel like your getting a good deal.
Antuan answered all questions I had and he did not fabricate answers but instead was very resourceful in getting the right answers.
Very good customer service they took care of me in a timely manner and felt like they didn’t waste my time
The employees and service was great the Facility was exceptionally clean. All employees were very Courteous
The service at Cavender Grande Ford is excellent! They got my vehicle in and out fast! Thanks Amanda!
Everyone here is friendly. I really appreciate all the help I received when I ordered my new vehicle and when I went in to pick it up. This is the perfect dealership to purchase a new vehicle.
I had to take my company vehicle, a 2023 Ford Maverick, in for recall service and was immediately helped by Mr. James Del Bosque - he was very professional and cordial. Kudos to Mr. Del Bosque and Grande Ford!
Our family has purchased over the years vehicles from Cavender and all our experiences have been pleasurable due to your courteous staff and quality of vehicles.
Shoutout to Ant Willis!!! Such an amazing experience with this Salesman. From the moment we walked in his customer service was outstanding, and we are so pleased with the service we received from this dealership. They went above and beyond to ensure we were well taken care of and we went home with my husband’s dream truck! Definitely will be back! Thank you Ant for everything!
All the employees at Cavender Grande Ford were very helpful, knowledgeable and friendly. Ant was especially helpful and answered all our numerous questions.
It was very easy to schedule an appointment online. A date and time was available when I wanted. Francisco was my service manager. He was very helpful. He explained the services required at my mileage and also advised me of additional recommended service. I waited for my vehicle at three dealership. The work was done quickly and at a good price. I highly recommend Cavender Grande Ford.
I went in to get my vehicle checked, and James helped me out. I believe James to be the best advisor I’ve ever worked with when it comes to my vehicles and I would recommend him to anybody. Thank you so much James.!
I appreciate that they were willing to negotiate with me and to address my concerns.
The staff was very curious and helpful and helpful f I have anymore problems I will surely return
I only "chatted" with the salesman a few times on email, but the car I was interested in sold to another buyer. He volunteered and is watching for something similar for me. I was highly impressed with his communication skills and willingness to help.
Took my vehicle in for service. Work was done fast including recalls needed. Francisco was very polite and kept me informed of my vehicles progress. My Ford runs great. Thank you!
Got me in broken down in a rv on my way key west able to bring car back Monday out Monday evening 5 star
Francisco gave me great customer sevice and very courteous. Their team makes you felt very welcoming when you walk through their door.
Great service great parts department will be bringing my vehicle back in for service again
Had a good and easy sales person Robert that helped me and had no problem with thing he asked from me or any issues with Robert
Francisco and the Grande Ford Service team accomplished my recall service in a few short hours. Every other dealer I called estimated between three days and 10 days to do the same job. Being a one man company my van is key to my productivity. I can not emphasize enough how much I appreciate that level of service and the kind of care that the Cavender Grande team demonstrates. Well done!
Travis J is great this was our second deal in 6 weeks. I really like his no pressure stance. He made car buying/leasing easy and stress free.
Roberto was easy to work with he knows how to approach us and is professional. His knowledge on Ford trucks and what is on the lot is very valuable.
Amanda was an amazing advisor. She is attentive and extremely knowledgeable on the needed repairs for my vehicle. I look forward to working with her in the future.
I had an excellent experience coming here for my trucks oil change and tire rotation. Luckily, Daniel was able to price match another Ford dealership on my prices and they’re military friendly too. There was only one other person in the waiting room and it was exceptionally quiet while I got some work done on my laptop. I highly recommend to give this dealership over many of the other inner city dealerships. Excellent customer service and very personable. Keep it up.
I brought my vehicle in to have an accessory installed and to address a few recalls. I purchased my vehicle from a different Ford dealership, but the communication there was poor, and they were always booked up. Wanting to try a different location, I chose Cavender Grande Ford, which was close to my workplace. I couldn't be happier with the service provided by Cavender Grande Ford and Francisco. The communication was excellent. They kept me updated throughout the entire process and serviced my vehicle quickly. Moving forward, I don't plan on taking my vehicle anywhere else other than ...
Extremely professional and courteous. Arrived on time did the job and departed. James was outstanding and asked if there was anything else needed. Will definitely use them again.
It was nice and clean, nice staff. Everyone my husband and I came in contact with was very nice and polite.
Maria was very helpful in ensuring the recall on my Bronco was completed in my convenience.
I had a excellent buying experience from start to finish salesman was outstanding and the management was top notch I recommend Cavender Ford to everyone who’s in the market for a new car or truck